Overview of NZeTA: What it is and who needs it

The New Zealand Electronic Travel Authority (NZeTA) is a travel requirement that allows travellers to enter New Zealand for short-term stays. It is not a visa but a pre-travel authorisation for individuals from visa-waiver countries, cruise ship passengers, and transit passengers through Auckland International Airport. The NZeTA is mandatory and must be obtained before travelling to New Zealand. It helps improve border security by pre-screening travellers against international databases.

The New Zealand government introduced the NZeTA, which became mandatory on October 1, 2019. As of Jan ’23, more than 4.5 million NZeTAs were approved for travellers.


Countries and territories whose citizens are eligible for NZeTA

The NZeTA is required for travellers from countries that are part of New Zealand’s Visa Waiver Program. This includes many European countries, some in Asia, the Americas, and the Middle East. Some prominent countries include the United States, Canada, the United Kingdom, Japan, South Korea, and many EU countries. Citizens from these countries can visit New Zealand for up to three months (or six months for British citizens) without obtaining a visa. Still, they must have an NZeTA before they travel.

Specific traveller categories required to obtain an NZeTA

  • Visitors from visa waiver countries: Travelers from countries that do not require a visa to enter New Zealand for short stays must obtain an NZeTA before their arrival.
  • Cruise ship passengers: All passengers and crew of cruise ships arriving from foreign ports are required to hold an NZeTA, regardless of their nationality.
  • Transit passengers: Transit passengers passing through Auckland International Airport en route to another country must also have an NZeTA. This requirement ensures that individuals not formally entering New Zealand are still vetted before arrival.

Visas Processable via NZeTA

Visitor Visa for Visa Waiver Countries

The NZeTA enables travellers from visa-waiver countries to enter New Zealand for short-term visits. This segment will detail the eligibility criteria, permitted activities, and duration of stay under this specific authorisation.

Eligibility Criteria and Permitted Activities:

  • Eligibility: Travelers must be citizens of visa waiver countries, including nations such as the United States, Canada, Germany, and the United Kingdom, among others. They must also have a valid passport and NZeTA approval before they travel.
  • Permitted Activities: The NZeTA allows for tourism, visiting friends or family, participating in amateur sports events, or business consultations. It does not permit employment or long-term study.

Duration of Stay:

  • The NZeTA is valid for multiple visits over two years from the date of issue.
  • Each stay in New Zealand can be up to three months long (except for British citizens, who can stay up to six months).

Transit Visas:

Transit visas via NZeTA are required for travellers from New Zealand to another country. This section will explain who needs this visa and its conditions and limitations.

Who Needs to Apply for a Transit Visa via NZeTA:

  • Travellers passing through Auckland International Airport as part of their journey to another country typically require an NZeTA from a visa waiver country or other specified transit visa waiver countries.
  • This requirement applies to air and sea travellers in the airport or port’s transit area.

Conditions and Limitations of Transit Visas:

  • The transit NZeTA is valid for transiting purposes only. It does not allow entry into New Zealand for tourism or other activities.
  • The maximum duration for transit is 24 hours, and travellers must remain in the airport’s transit area.

Explanation of NZeTA as Authorization

The NZeTA is a form of pre-travel authorisation rather than a traditional visa sticker or stamp. This electronic system is designed to streamline the entry process into New Zealand by assessing risks before travellers arrive. The NZeTA:

  • Enhances border security by pre-screening travellers.
  • It is electronically linked to the traveller’s passport, making it accessible to airline carriers and New Zealand border officials.
  • It simplifies the process for travellers, as there is no need to visit an embassy or consulate, and the entire application process can be completed online.
  • Offers a more sustainable, paperless approach to managing visitor entries.

Application Process

Step-by-Step Guide on How to Apply for an NZeTA

  1. Check Eligibility: Before applying, ensure that you are a citizen of a visa waiver country or meet the criteria for requiring an NZeTA (such as being a cruise ship passenger or a transit traveller).
  2. Gather Necessary Information: Prepare your passport and a credit or debit card for payment. Also, have a current email address to receive the NZeTA confirmation.
  3. Access the Application Form: Visit the official New Zealand Immigration website or download the NZeTA mobile app for iOS and Android devices.
  4. Complete the Application Form: Fill out the form with the required details, such as your full name, passport number, date of birth, and travel plans.
  5. Pay the Fees: Include the required application fee and the International Visitor Conservation and Tourism Levy (IVL) if applicable.
  6. Submit the Application: Review all the information for accuracy and submit your application.
  7. Receive Confirmation: You will receive an email acknowledging your application. Once approved, your NZeTA will be electronically linked to your passport.

Required Information and Documents for the Application

  • Valid Passport: Must be valid for at least three months beyond your planned departure date from New Zealand.
  • Email Address: Needed to receive NZeTA updates and confirmation.
  • Payment Method: Credit or debit card details to pay the application and associated fees.

Application Fees and Payment Methods

  • Application Fee: As of the last update, the fee for an NZeTA is NZD 17 and above
  • International Visitor Conservation and Tourism Levy (IVL): Most visitors must pay an additional NZD 35, collected during the NZeTA application.
  • Payment Methods: Accepted payment methods typically include major credit cards such as Visa and MasterCard. Payments can be made through the secure online payment gateway on the immigration website or mobile app.

Processing Time and How to Check the Status of an Application

  • Processing Time: The NZeTA is usually processed within 72 hours, but it is recommended that you apply at least 2 weeks before your travel date to accommodate any delays.
  • Checking Application Status: You can check the status of your NZeTA application by logging into the application portal on the New Zealand Immigration website or through the mobile app. You will also receive notifications via the email address provided during the application process.

Validity and Conditions

Duration of Validity application Fee & Processing time

  • Validity Period: The NZeTA is valid for 2  years from approval.
  • Renewal: After expiration, a new NZeTA must be obtained for \subsequent visits to New Zealand.
  • Application Fee: NZD  17 and above 
  • Processing Time: Applications are usually processed within 72 hours, but applicants are advised to apply at least two weeks before their travel date.

Conditions under which the NZeTA can be used

  • Number of Entries: The NZeTA allows multiple entries into New Zealand within its validity period.
  • Duration of Stay: Each visit can last up to three months (or six months for British citizens).
  • Purpose of Visit: It is intended for tourism, visiting friends and family, short-term study (less than three months), and business consultation. It does not permit work or long-term study.

What Happens if Your Travel Situation Changes

  • Change of Passport: If you obtain a new passport after your NZeTA has been granted, you must apply for a new NZeTA linked to your new passport number, as the NZeTA is electronically connected to the passport number used during the application.
  • Changes in Personal Circumstances: Significant changes in circumstances, such as changes in criminal records or acquiring a new nationality, might affect the validity of your NZeTA and should be reported to New Zealand Immigration authorities.

Importance of the International Visitor Conservation and Tourism Levy (IVL)

Explanation of IVL: What It Is and Why It’s Collected

  • Purpose of IVL: The IVL is a conservation and tourism levy introduced alongside the NZeTA to help fund infrastructure and protect the natural environment that visitors enjoy during their stay in New Zealand.
  • Use of Funds: Revenue from the IVL is invested in sustainable tourism and conservation projects across the country, ensuring that the facilities and natural landscapes remain well-preserved and accessible for future generations.

How the IVL Fee is Integrated into the NZeTA Application

  • Collection of IVL: The IVL fee is collected simultaneously with the NZeTA application fee. This integrated process ensures ease and efficiency, requiring no separate transactions or applications.
  • Fee Details: The IVL costs NZD 35 per person and is paid by most visitors to New Zealand, including those applying for an NZeTA. This fee is required once every two years, which aligns with the NZeTA’s validity and covers multiple entries.
  • Transaction Process: When applying for an NZeTA via the official mobile app or website, the total cost displayed at the payment stage includes the NZeTA fee and the IVL, streamlining the payment process and reducing administrative hassle for travellers.

Common Issues and Troubleshooting

Typical Problems Applicants Might Face

  • Application Errors: Errors can occur due to incorrect information entered, problems with payment processing, or technical issues with the website or app.
  • Delays in Processing: Sometimes, processing an NZeTA takes longer than the usual 72 hours, particularly during peak travel seasons or due to increased security checks.
  • Rejection of Application: Applications may only be accepted if they meet eligibility criteria, necessary information is present, or there are discrepancies in the provided details.

How to Address and Resolve These Issues

  • Application Errors: Double-check all entered information for accuracy before submission. If an error occurs after submission, contact NZeTA support for guidance on necessary corrections.
  • Delays in Processing: If your application takes longer than expected, check your email (including spam/junk folders) for any communication from NZeTA services. If you do not receive any updates, contact the support centre.
  • Rejection of Application: If your NZeTA application is rejected, review the reasons for rejection provided by the authorities. Address these specific issues and reapply if possible, or seek advice from an immigration expert.

Contact Information for NZeTA Support

  • Phone Support: Provide a contact number for urgent inquiries (e.g., +64 9 914 4100).
  • Email Support: Offer an email address for less urgent communications and documentation submissions (e.g., support@nzeta.gov.nz).
  • Live Chat: Mention if a live chat option is available on the official immigration website for real-time assistance.

Travel Tips with NZeTA

Best Practices for a Smooth Entry into New Zealand

  1. Apply Early: Apply for your NZeTA well before your travel date, ideally at least two weeks before departure, to account for any unexpected delays or issues.
  2. Keep Documents Handy: Upon arrival, make a printed or digital copy of your NZeTA confirmation and any other necessary travel documents available.
  3. Follow the Rules: Understand and adhere to the conditions of your NZeTA. Overstaying or engaging in activities not permitted under the NZeTA can lead to penalties and affect future travel to New Zealand.
  4. Check Passport Validity: Ensure your passport is valid for at least three months beyond your departure date from New Zealand.
  5. Prepare for Border Control: If border control officers ask, be ready to show proof of onward travel and funds to support your stay in New Zealand.
  6. Stay Informed: Keep updated with any changes in New Zealand’s entry requirements by checking official resources or subscribing to updates from New Zealand immigration services.

Legal Considerations

Legal Implications of Having or Not Having an NZeTA When Required

  • Requirement: Travelers from visa waiver countries, cruise ship passengers, and transit passengers through Auckland International Airport must have an NZeTA before they travel to New Zealand.
  • Consequences of Non-compliance: Please obtain an NZeTA to avoid being denied boarding by the airline or entry at the New Zealand border. It can also lead to further scrutiny in future travel attempts to New Zealand.

Penalties for Non-compliance

  • Denial of Entry: Travelers who arrive without a valid NZeTA may be denied entry and returned to their point of origin at their own expense.
  • Fines and Penalties: Airlines that allow passengers without a required NZeTA to the board may face fines and penalties from New Zealand authorities, which can also indirectly impact the traveller.

Frequently Asked Questions (FAQs)

  1. What is the difference between an NZeTA and a visa?
    • An NZeTA is not a visa; it is a travel authority for visa waiver visitors to New Zealand for short stays. It is quicker to obtain than a visa but does not grant the same rights as visas.
  2. How long can I stay in New Zealand with an NZeTA?
    • You can stay up to three months on each visit with an NZeTA, except for British citizens, who can stay up to six months.
  3. Can I work in New Zealand with an NZeTA?
    • No, the NZeTA does not permit you to work in New Zealand. It is only intended for tourism, certain business visits, and transit purposes.
  4. Is my NZeTA valid for multiple visits?
    • Yes, an NZeTA is valid for multiple entries into New Zealand for up to two years from the issue date.
  5. What should I do if my passport changes after I have obtained an NZeTA?
    • If your passport details change, you must apply for a new NZeTA, as it is electronically linked to your passport.


Summary of the Importance of Understanding and Complying with the NZeTA Requirements

Understanding and adhering to the NZeTA requirements is crucial for ensuring a smooth and lawful entry into New Zealand. This pre-approval process enhances border security and helps maintain New Zealand’s reputation as a safe and welcoming destination for visitors.

Encouragement to Check the Latest Information Before Traveling

Travel regulations can change frequently, so verifying the latest information before planning your trip is essential. Always check the official New Zealand Immigration website or consult with authorised immigration advisors to stay informed about the current requirements and any updates related to the NZeTA.


  1. https://www.immigration.govt.nz/
  2. https://www.traveleta.nz/

About Us – 

ICL Immigration, based in Auckland, is an established licensed immigration adviser and immigration consultant with over 20 years of experience and a remarkable 97% approval rate. We’ve helped over 1,000 immigrants realise their New Zealand settlement dreams.

We specialise in various visa services, including student, residency, work visas and business-related services like employer accreditation. We ensure personalised solutions for individuals and businesses aiming to navigate New Zealand’s immigration landscape successfully.

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